Shop from over 50 US Artist and get FREE shipping on all orders!

Brothers with Glass Help Center

Find quick answers to your questions below


When will my order ship?

Has my order shipped?

How do I track my order?

Do you offer discreet shipping?

How much is Shipping?

Do you ship to my country?

What will my package look like?

Do you require a signature on your packages?

What is your mailing address?

What shipping companies do you use?

Where will my order shipping from?

What if my order breaks during shipping?

Can my order be shipped to another address other than the one listed on my billing?

Can I update or change my shipping information after I order?


What payment methods do you accept?

Can I cancel my order?

Is your billing discreet?

Do I have to pay sales tax?

When will my refund credit appear on my account?

Can I make an order over the phone?

I cannot complete my transaction because of an “AVS Mismatch” or “Gateway error”. What does this mean?

What can I do to correct and resolve the “AVS mismatch” or “Gateway error”?


How do I return my product?

Do you accept used products to be returned or exchanged?

I received the wrong product.

What is your return policy?

What if I do not like my item(s) and want to return the items for an exchange?

How long does it take for a refund to be returned to my account?


Are the photos the actual pipes for sale?

Do you price match any other glass distributors?

How can I find out correct size information I need for a particular product?

When do you restock your products?

Do you display what country a product is made in?